Contact Us
Call, email or write to us and we'll be happy to help. If you want to know something in a hurry, you may get your answer sooner if you take a quick look at our online help section or in My T-Mobile first.
Have you tried our online help?
Read answers to our most frequently asked questions.
- Billing and payment
- Voicemail
- Picture messaging
- Upgrading your phone
- Transferring your number
- How your phone works
See all our frequently asked questions
Got a question about your account?
The answer may be just a few clicks away in My T-Mobile – a personalised, secure area on our website that lets you view and pay your bills, change your contact details plus lots more.
Phone us
- Buy online or call FREE on 0800 956 2208
- Customer Services from your T-Mobile phone – 150
Customer Services from any UK landline – 0845 412 5000
Opening hours:
Monday – Friday 8am – 10pm
Saturday & Sunday 8am – 8pm - Customer Services if you're calling from abroad: + 44 79539 66 150
- Lost, stolen or faulty phone: 0845 412 5000 (charged at local toll rates)
*Note: If calling on the above option, please have your mobile number to hand
Here are some useful telephone shortcuts if you're pushed for time
Send us an email
When completing our online forms please remember to include your T-Mobile number and customer services password to help us assist you with your enquiry.
TIp: if your phone is lost, stolen or faulty, or if you want to transfer your number, please call us instead of emailing because we'll need to talk to you.
Or you can write to us
Customer Services
T-Mobile
6 Camberwell Way
Doxford Technology Park
Sunderland
SR3 3XN
Head Office
T-Mobile (UK) Ltd
Hatfield Business Park
Hatfield
Hertfordshire
AL10 9BW
TIP: To make sure your credit/debit card details are safe, please do not detail them within your written correspondance. If you need to get them to us, either give us a call or register them in My T-Mobile.
